Answers

If you are looking for guidance on how to read your bill statement, please see our Sample Bill.  If you are looking to view your personal bill statement online, you must enter PayXpress.   

Note: In some areas you may be requested to enter your zip code to ensure the correct bill sample for your area is displayed
 
PayXpress

You can view your personal bill statement online through PayXpress.  PayXpress is our free and secure online billing service that enables you to:
 
• Get a quick summary of your account and be able to access up to six months of statements
• Go green and enroll in paperless billing
• Enroll in recurring payments for greater convenience
• Choose from numerous payment options (credit card, debit card or electronic funds transfer from your bank account)
 
You may register for PayXpress using our simple three (3) step registration process.  To start the registration process, be sure to have your paper bill statement ready.

Step 1: Enter your account number and customer Code found on page 1 of your bill
Step 2: Enter the Zip Code where you receive Time Warner Cable services.
Step 3: Click Register.

Once registered, you will be able to view your current bill statement and previous bill statements online through PayXpress. Registered users also receive a monthly email notification when your new bill statement is available to view online.
 
To view your online bill statement please register and sign into PayXpress. Select Sign In to PayXpress The View Statements tab is located in the left navigation bar on the PayXpress Account Overview page. Scroll down to Past Statements to view previous bills or select “View PDF Statement” icon under Statement to view your current bill statement.
 
Note:  PayXpress is a free service.  You are not required to enroll in paperless billing, enter credit card information or set up recurring payments unless you would like to use those features of PayXpress.