All Digital Home Phone FAQs
Digital Home Phone Categories
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Billing
- Are there extra charges associated with Digital Home Phone service?
- If I sign up for Digital Home Phone mid-month, will I be charged the entire monthly fee?
- How is Digital Home Phone billed? Separately or with my other Time Warner Cable services?
- Does Time Warner Cable’s 30-day, money-back guarantee apply to Digital Home Phone?
- What if I want to change the name on my Digital Home Phone bill?
- What are the rates for international calls?
- Why am I being charged for International Long Distance calls when I never call outside the United States? (809 area code scam)
- What kind of taxes will I be charged?
- Why am I still receiving bills from my former phone company?
- Will I receive a separate bill for Digital Home Phone service?
- What kind of fees will I be charged?
- Will I be provided with a detailed breakdown of my Digital Home Phone call activity?
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Call History
- Why am I being asked to reregister when I use the web to review my Digital Home Phone call history? Why do I have to change my username and password?
- The web page I use to look at my call history looks different. Has the way I review my call history changed?
- Can I create a user profile for other members of my family?
- How do I update my Profile?
- I have already re-registered for the new website how do I change my password?
- How do I change my email address?
- How do I change the security questions for my account?
- Where do I find the phone numbers for my account?
- Where do I find the call detail for my IOP calls?
- How do I access my Call History?
- What options are available for viewing my Call Detail records? i.e. printed at local office, online.
- Is my online call history immediately up to the minute?
- What calls are shown in the online "View my call history"?
- What if I want records of inbound calls or calls not shown here?
- What if the website won't accept the answer to my security question for password reset?
- What do I do if I receive an error?
- My login does not work when I try to access PayXpress what do I do?
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E9-1-1
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Features
- Digital Home Phone Quick Reference Guide [PDF]
- What are some of the popular calling features?
- How do I cancel Call Waiting?
- How do I use Call Forwarding?
- How do I use Call Waiting?
- How do I use 3-Way Calling?
- Is there a charge for 3-Way Calling?
- How do I use Caller ID?
- Why is the Caller ID name display different than I have seen in the past?
- How do I use Speed Dial?
- How do I use Caller ID Block?
- How do I use Caller ID Restore?
- How do I use Call Waiting Caller ID?
- How do I use Anonymous Call Reject?
- How can I block extra call charges?
- How can I list/unlist my information on the Directory Listing and Directory Assistance Listing?
- How do I use Directory Assistance?
- How do I use some of the popular calling features?
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Fraud Prevention
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General Questions
- Is there a fee to switch to Digital Home Phone service?
- Who can get Digital Home Phone service?
- How much will I save with Digital Home Phone service?
- What is Digital Home Phone?
- What does Digital Home Phone service from Time Warner Cable offer that my current phone service may not?
- Can I choose my own Long Distance Carrier?
- How do I make a long distance call with Digital Home Phone service?
- Can I make international calls with Digital Home Phone service?
- Is there a phone number I can call or a web site I can visit to learn more about Digital Home Phone service?
- What does Digital Home Phone service offer?
- Why is such an emphasis put on security when I'm trying to get to my information?
- If I need my customer code, where can I find it?
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Installation and Service
- Do I have to buy any additional equipment to use Digital Home Phone?
- Do I have to keep the Digital Home Phone modem in a specific location?
- Do I need to be home for the installation of Digital Home Phone?
- Does Time Warner Cable provide technical support for Digital Home Phone?
- Does wireless Internet service work with Digital Home Phone?
- How long will it take for my Digital Home Phone to be installed?
- How will I know when my Digital Home Phone has been activated?
- What should I do if I cannot be home for my Digital Home Phone installation appointment?
- Should I wait to disconnect my current home phone service until Digital Home Phone installed?
- Can I disconnect my current phone service once Digital Home Phone has been installed?
- If my cable gets disconnected for non-payment, will my phone still work?
- Will my Digital Home Phone work if my electricity goes out or if there is a cable TV outage?
- Who maintains the modem used for Digital Home Phone?
- I was not at home for my Digital Home Phone service installation and now my phone is not working. What should I do?
- Do I need a special phone for Digital Home Phone service?
- Can I use my existing cordless home phone with Digital Home Phone service?
- Will my monitored security system work with Digital Home Phone service?
- Will my Caller IQ phone with Low Cost Routing (LCR) feature (included in some phones made by Sharp, Casio, and Panasonic) work with Digital Home Phone service?
- Will my dial-up Internet Service Provider work with Digital Home Phone service?
- Will Digital Home Phone service work with Home Networking?
- Will my fax machine work with Digital Home Phone service?
- Will my answering machine work with Digital Home Phone service?
- Will my Caller ID display work with Digital Home Phone service?
- Does Digital Home Phone service offer Voicemail?
- Does Digital Home Phone service offer a calling card?
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International OnePrice
- Can I use my calling card for international calls with Digital Home Phone?
- Are Call Forwarding and 3-Way Calling available for international dialing?
- Can I call mobile telephones in other countries using the International OnePrice calling plan?
- What countries are included in the International OnePrice Calling Plan?
- Do I need to subscribe to the International OnePrice calling plan to make international calls?
- How can I check my usage for the International OnePrice calling plan?
- What is the maximum calling time limit for the International OnePrice calling plan?
- How will I know when I have reached the 1,000 minutes threshold for International OnePrice?
- Is there another way to tell how many International OnePrice (IOP) minutes I have used? How frequently is this updated?
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Long Distance
- Can I make long distance calls with Digital Home Phone?
- How do I dial an international call with Digital Home Phone?
- What is the benefit of getting unlimited local and long distance calling in the United States and Canada from Digital Home Phone?
- Are calls to U.S. Territories included in Digital Home Phone unlimited long distance calling service?
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Moving or Transfer of Services
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New Number
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Phone Compatibility
- Do I need a special phone for Digital Home Phone?
- Can I use my existing cordless home phone with Digital Home Phone?
- Will my answering machine work with Digital Home Phone?
- Will my Caller ID display work with Digital Home Phone?
- Will my fax machine work with Digital Home Phone?
- Will my monitored security system work with Digital Home Phone?
- Will Digital Home Phone interfere with my wireless home networking or vice versa?
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Product Information
- What is Digital Home Phone and what does it offer?
- How much does Digital Home Phone cost?
- Do I have to subscribe to other services from Time Warner Cable to get Digital Home Phone?
- Is Digital Home Phone a VoIP service?
- Does Digital Home Phone offer a distinctive ring like my current provider?
- Can I connect all the phones in my home to the service?
- Can I use my high speed modem to access the Internet and talk on the phone at the same time?
- What will happen to my DSL service when I switch to Digital Home Phone?
- Will I hear a difference in quality using Digital Home Phone?
- Can I receive collect calls with Digital Home Phone?
- Can I order more than one phone line with Digital Home Phone?
- What is the difference between Home Phone, Digital Phone, and Digital Home Phone?
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Second Line Service
- What is Second Line service?
- Will I get all the same calling features with Second Line as I do with Digital Home Phone?
- How much does it cost to add Second Line service?
- How is Second Line installed?
- Can I get Second Line service and keep my regular phone line?
- Can I transfer my current non-Time Warner Cable Second Line over to Time Warner Cable?
- Is Voicemail available with Second Line?
- Can I turn off Caller ID on TV alerts for just one line?
- How will the Second Line interact with Caller ID on TV?
- Can the Second Line directory listing be different from the primary line?
- What if both phones ring at the same time, which call will display on Caller ID on TV?
- What will show in the "Received Calls" history screen on my TV?
- Can I get Digital Home Phone Local on my Second Line?
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Troubleshooting and Service Problems
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Voicemail
- Does Digital Home Phone offer Voicemail?
- How do I set up my Voicemail?
- How do I retrieve my Voicemail?
- What is my Voicemail access number?
- Am I able to get more than one Voice Mailbox like I have with my current provider?
- Are there storage limits to Voicemail?
- How long of a Voicemail message can my callers leave?
- How long of a Voicemail greeting may I record?
- How many call-waiting "beeps" will I hear before the call will go to Voicemail?
- How many rings before my calls go to Voicemail?
- Can I listen to my Voicemail messages via the web?
- If I get my Voicemail greeting, can I interrupt it and login to listen to my messages?
- How do I know if I have new Voicemail messages?
- How do I know when I'm close to a full Voice Mailbox?
- I have Caller ID Blocking and Anonymous Caller Reject (ACR), how do I retrieve my Voicemail messages?
- How long are my Voicemail messages kept before being deleted?
- Can callers mark Voicemail messages they leave as urgent?
- How many Voicemail messages can I have?
- I entered my PIN incorrectly three times and now I’m locked out of my Voicemail, how do I get it restored?
- Do I have to use a PIN for Voicemail (PIN SKIP)?
- If I use PIN SKIP will my Voicemail still be secure?
- What is the default PIN for logging into Voicemail?
- What should I select as my Voicemail PIN?
- What Voicemail greetings can I customize?
- What will happen when my Voicemail box is full?
- How can I listen to my Voicemail messages?
- When I’m at home can I dial *98 to access my Voicemail instead of dialing my home phone number?
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VoiceZone
- What is VoiceZone™ on PC?
- How does VoiceZone™ on PC help me get more out of my Time Warner Cable Digital Home Phone service?
- Are there features or settings that are only available online?
- What are the minimum system requirements to use VoiceZone™?
- What are the features and benefits of VoiceZone™?
- How do I access VoiceZone™?
- I don’t currently subscribe to Voicemail. Will I be able to use VoiceZone™ on PC?