All Digital Cable FAQs
Digital Cable Categories
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3DTV
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Before You Buy
- Is Digital Cable available in my area?
- Do you have to sign a contract for the Digital Cable, and is there a fee for canceling the service?
- What is Digital Cable?
- How many TV sets can I connect to Digital Cable?
- If I am a basic cable subscriber do I have to upgrade to Digital Cable?
- Do I need a digital TV set to receive Digital Cable?
- Can I have Digital Cable Service and Satellite Service at the same time?
- Do CableCARD-equipped devices provide access to Time Warner CableParental Control features?
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CableCARD
- What is a CableCARD?
- Can I purchase a CableCARD and, if so, where?
- Can I have more than one CableCARD?
- If I have a Digital Cable Ready TV that is equipped with a CableCARD and I move, can I take the CableCARD with me?
- If I already have a CableCARD in my television set and I buy a new Digital Cable Ready CableCARD-compatible device (e.g., a DVR), can I use the CableCARD from my TV in that new device?
- How much will I be charged to use a CableCARD?
- If I have a CableCARD, do I still need my digital set-top box to get Digital Cable?
- Do CableCARD-equipped devices provide access to Time Warner Cable Parental Control features?
- Will I still get Movies On Demand and Pay-Per-View with a CableCARD?
- Will I still get the Music Choice channels with a CableCARD?
- Will I still get the interactive guide with a CableCARD?
- If I have a cable-ready HDTV set, do I need a CableCARD or special HD set-top box to view HD programming?
- Will a CableCARD work in my cable-ready television?
- Can I install a CableCARD into my TiVo Series3, TiVo HD, or TiVo HD XL DVR by myself?
- Why can't I view some channels on my TiVo Series3, TiVo HD, or TiVo HD XL DVR using a CableCARD?
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Cable Service Troubleshooting and Service Problems
- How do I reboot my cable set-top box?
- How do I fix reception problems on my TV?
- What should I do if I'm not getting a picture when I order Movies or Premiums On Demand?
- What should I do if channels are missing?
- What should I do if the sound is in a different language or distorted?
- Whenever I select a Movie On Demand, I press the play button but the VCR or DVD button lights up and the movie doesn’t play. How do I fix this?
- What happens if my cable equipment needs repair?
- Does Time Warner have a 24-hour repair line available?
- What if only one TV is not working?
- If my cable set-top is broken, may I exchange it at a Time Warner office?
- What if I have no sound only on one TV?
- My set-top box is flashing 8's, what should I do?
- Why am I continually getting "One moment please message" on some channels?
- What if one of my DVR buttons is not working or if a Movies on Demand program does not appear on the correct channel?
- What should I do if my remote control is not working?
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Caller ID on TV
- Can all customers who subscribe to Digital Home Phone get the Caller ID on TV feature?
- How can I remove the Caller ID alerts from my TV screen?
- Will calls be logged to the Received Calls list if my Caller ID is turned off?
- Will my Caller ID on my TV interfere or affect the traditional Caller ID on my phone?
- Will the Caller ID displayed on my TV be recorded if I am recording a program at that time?
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Customer Care Channel
- What is the Customer Care Channel and what are the benefits?
- How much is Time Warner Cable Customer Care?
- Can I access the Customer Care Channel with a basic cable subscription?
- Are the transactions secure?
- Can I make a payment on any TV at home?
- Can I make a payment on a neighbor’s TV?
- Can I pay only a portion of the total amount owed?
- Does this Customer Care Channel generate a receipt or confirmation number?
- What payment methods are accepted?
- What if I want to update or cancel a recurring credit card payment?
- How soon is a payment applied?
- When are recurring payments charged?
- What if there is an error message on the screen?
- Will I still receive a paper copy of my statement through the U.S. mail?
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Closed Captioning
- What is Closed Captioning?
- How do I turn Closed Captioning on or off?
- Can I change my settings so that Closed Captioning appears only when mute is on?
- What should I do if I am experiencing issues with Closed Captioning?
- Who should I contact if I have previously submitted a Closed Captioning concern?
- Can I receive Closed Captioning in Spanish?
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DVR (Digital Video Recorder)
- What is a Digital Video Recorder (DVR)?
- What is the difference between a DVR and a TiVo?
- Do I have to buy any DVR equipment?
- How many hours of programs can I record with a DVR?
- Do I have to sign a contract or pay a cancellation fee for a DVR?
- Can I use my VCR/DVD player with a DVR?
- Can I pick up a DVR at any Time Warner office?
- Does a DVR-enabled set-top box cost more than a digital cable set-top box?
- Where can I find user manuals?
- Do I need Digital Cable to get DVR?
- Can I record from my DVR to my VCR or recordable DVD player?
- Do I have control over setting DVR program recording priorities?
- Can I use DVR on all the TVs in my home?
- What does a DVR do?
- Does DVR service tie up my phone line?
- How can I find out how much memory I have left on my DVR?
- Can I use the Navigator remote to fast forward or rewind through On Demand programming in 15-minute increments?
- How do I use the fast forward (FF/SKIP) and rewind (RR/JUMP BACK) features?
- How do I record my favorite series?
- How do I record programs on a specific channel for a pre-determined block of time?
- How do I adjust the recording start and stop times for a scheduled DVR recording with the Navigator?
- How do I verify my show is being recorded or has been purchased?
- How do I know if there is a conflict?
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HBO GO
- What is HBO GO?
- What is MAX GO?
- How do I access HBO GO or MAX GO?
- Is there a cost to view content on HBO GO or MAX GO?
- Is the content on HBO GO different from HBO on my TV?
- Are shows on HBO on my TV available on HBO GO at the same time?
- What kind of programming does MAX GO offer?
- How many hours of programming will be available on HBO GO or MAX GO?
- How frequently will HBO GO or MAX GO content be updated?
- How long are HBO GO or MAX GO shows/movies archived?
- Do I need a video subscription to view HBO GO or MAX GO content?
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Look Back
- What is Look Back®?
- Is Look Back® available for all channels?
- How do I start a Look Back® program?
- Are Look Back® programs available at all times?
- How does Look Back® differ from Start Over®?
- What are the benefits of Look Back®?
- Is Look Back® available for everyone?
- Will Look Back® cost more?
- How much does Look Back® cost?
- How will having Look Back® benefit me as a customer?
- Can I restart all my favorite shows with Look Back®?
- Can I get Look Back® with satellite or with other television providers?
- Do I need a DVR if I have Look Back®?
- Can I watch a program at any time with Look Back®?
- What if I want to restart a show during the broadcast period?
- How many times can I restart a program?
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Parental Controls
- What can I do to control what my child watches?
- Do you offer Parental Control to non-digital cable customers?
- What Parental Controls are offered to digital customers?
- Is my Purchase PIN the same as my Parental Control PIN? If I modify one does it change the other?
- How can I learn how to use Navigator to activate parental controls?
- What is a V-Chip?
- Where can I find information on program ratings?
- How do I determine if a channel, show or time period is blocked by Parental Control?
- Is there a list of the Blocked Channels and Blocked Ratings I have selected in the Blocking Settings option?
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Start Over
- What is Start Over®?
- How do I use Start Over®?
- How do I sign up for Start Over® service?
- Can Start Over® be used on any show on TV?
- How much does Start Over® cost?
- What are the differences between Start Over® and the DVR?
- Will Start Over® work with my DVR?
- Can I disable the Start Over® feature on my TV if I do not want the prompt appearing on my screen?
- Can I restart a program after the on-screen prompt has disappeared?
- Can I use Start Over® at any point during a program?
- If I Start Over® a program, does that mean I will miss the beginning of the show following it?
- If I'd like to request Start Over® service to be available on a channel that currently doesn't have it – who do I contact?
- What television networks does Time Warner Cable have content rights to?
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Set-top Boxes and Remote Controls
- How do I reboot my cable set-top box?
- How do I program my cable remote control?
- Are digital set-top cable boxes necessary?
- Do I need a separate digital cable set-top box for each TV?
- If I want additional set-top boxes, can I pick them up in any Time Warner location?
- Who owns the cable set-top box in my home?
- Can I get Dolby Digital sound from my Digital Cable box?
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Switched Digital Video (SDV)
- What is Switched Digital Video?
- What is a Tuning Adapter?
- Why doI need a Tuning Adapter?
- Will I continue to get the channels I have now if I don’t get a Tuning Adapter?
- Can I continue to receive your service and choose not to get the Tuning Adapter?
- How do I get a Tuning Adapter?
- Will there be an additional charge on my bill for the Tuning Adapter?
- I have a CableCARD TV. How can I get a Tuning Adapter for my TV?
- Are there any services I won’t be able to get after I have the Tuning Adapter installed?
- Is there any way to receive more channels by just changing the CableCARD I have?
- Can I hook one Tuning Adapter up to more than one device?