All High Speed Online FAQs
High Speed Online Categories
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E-mail Accounts
- What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, iPhone and Treo)?
- How many email mailboxes/accounts am I entitled to?
- How do I create a Web Mail account?
- How do I set up sub-accounts in Road Runner?
- How do I access my Road Runner e-mail?
- Can I access my Road Runner e-mail when I am away from home?
- Are there any e-mail restrictions?
- How do I change my Road Runner password?
- What should I do if I lose my Road Runner password?
- Does Road Runner scan incoming e-mail for viruses?
- How do I retrieve my Road Runner master account username?
- What is Road Runner Web Mail?
- How do I use Road Runner Web Mail?
- How do I access my Road Runner Email on my iPhone and iPad?
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Game Console Installation
- How do I connect my game console to the Internet?
- What is an Ethernet cable?
- What is a hub/router?
- Do I need software to set up my Sony PlayStation 2 to run over the Internet?
- Do I need software to set up my Microsoft XBox to run over the Internet?
- Can I use a USB Cable Modem for my game console?
- Where I can get technical support for my game console?
- Can I order a High Speed Online connection for gaming only?
- How do I connect my Sony PlayStation3 to my Road Runner High Speed Internet?
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High Speed Online Basics
- Does Road Runner require a phone line? Will it save me money?
- How does Road Runner work?
- Where is Road Runner available?
- How do I get Internet service?
- Do I have to subscribe to cable to get the Road Runner service?
- What features does Road Runner offer?
- Where can I get user guides and additional help on Road Runner?
- Do you have to sign a contract for the Road Runner service, and is there a fee for canceling the service?
- Can I talk on the telephone while using the Internet cable modem?
- Can I watch cable TV while using my Internet cable modem?
- What is Lite Internet?
- How much does Lite Internet cost?
- What is Turbo Internet?
- How much does Turbo Internet cost?
- Is Road Runner available for my business?
- Why should I choose Road Runner High Speed Online for my business?
- Can I access Internet gaming sites through Road Runner?
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Internet Cable Modems
- What advantages does Road Runner have over dial-up and DSL services?
- Can I purchase my own Internet cable modem?
- Which cable modems can be used with Time Warner Cable Internet service?
- Am I able to purchase a modem directly from Time Warner Cable?
- Can I get a discount if I buy my own cable modem?
- Can I still purchase my own modem even if I have Time Warner Cable Digital Home Phone modem?
- Do I need a special modem for my Time Warner Cable Digital Home Phone and Road Runner?
- How do I check my Cable Modem ID (MAC Address)?
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IPv6
- What was World IPv6 Day?
- What’s an IP address?
- What is IPv6?
- What does an IPv6 address look like?
- What is the difference between IPv4 and IPv6 addresses?
- Why do we need IPv6?
- When will IPv4 run out?
- Why can’t IPv4 just be expanded?
- If we run out of IPv4 addresses, will that mean I will not be able to connect to the Internet?
- What is Time Warner Cable doing to prepare for IPv6?
- Will I be affected when Time Warner Cable changes over to IPv6?
- Will I need to purchase new equipment to support IPv6?
- Will mobile and wireless devices work on IPv6?
- Is there any way for me to check my IPv6 readiness?
- How does the IPv6 Connectivity Check work?
- Will customer-owned devices work with IPv6?
- If I need additional information about IPv6, where can I go?
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Moving or Transfer of Service
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Parental Control
- What Parental Control does Time Warner Cable Internet offer?
- Does Parental Control block all forms of Internet access? What about AIM or MSN Messenger?
- How much does Road Runner Parental Control cost?
- How do I download Parental Control?
- What are user profiles and how do they work in Road Runner Parental Control?
- Does Parental Control track everyone’s web usage?
- What content can the Administrator control?
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Security
- Can other people see what is on my computer hard drive?
- Does Time Warner Cable offer protection from viruses, worms and spyware?
- What are the minimum system requirements to use McAfee AntiVirus?
- Where can I download the McAfee AntiVirus and Family Protection product?
- Can other Road Runner users see the data I send and receive? What about security on the system?
- How secure is Wireless Road Runner/Wireless Home Networking in preventing others from using my access?
- What is Road Runner's policy on blocking customer access to Internet sites or email messages?
- Should I disconnect from the Internet when I'm not using it?
- How do I report a security violation?
- What is Identity Theft?
- How do I report e-mail abuse?
- How can I learn more about Internet Security?
- My computer is sending out spam. How do I block outbound port 25 traffic?
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Service Problems
- What should I do if my connection to the Internet is slow or not working?
- What do I do if I get a new computer?
- Do you offer a live technical chat for Road Runner customers who need help?
- If my modem has no power, may I exchange it in a local office?
- If my cable goes out, does my Internet go out too?
- If I am having problems with my Road Runner Service, where can I get additional online help?
- How do I resolve slow browsing?
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Speed
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Speed Test
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Web Browsers and Internet Service Providers
- What web browser does Road Runner use? Can I use any browser I want?
- How do I set my home page to Road Runner in Internet Explorer?
- How do I set my homepage in Firefox?
- I currently use an Internet Service Provider. Do I still need that provider in addition to my Road Runner service?
- Is AOL free for High Speed Online customers?
- How do I set up my web browser?
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Wireless Road Runner and Wireless Home Networking
- What is Home WiFi?
- How fast is Home WiFi?
- Will choosing the Home WiFi solution affect the speed and/or quality of my Internet connection on any of my computers?
- Is Home WiFi available for Macintosh?
- Does Time Warner Cable offer a wired version of Home Networking?
- How do I sign up for Home WiFi?
- Do I have to buy any additional equipment for Home WiFi?
- What are the system requirements for Home WiFi?
- Can I install Home WiFi myself?
- Do you provide technical support for Home WiFi?
- How many computers can I have connected to one wireless modem?
- What is the range of the wireless cable modem?
- What might interfere with my wireless connection?
- What is the difference between Home WiFi routers and others that can be bought at retail outlets?
- Can I use my own wireless adapters?
- What are the different standards that Time Warner Cable offers? What is the difference between them?
- What is WiFi?
- Is a LAN the same as an Internet home network?
- Where can I get information about deploying a Local Area Network (LAN) in my home?
- What is Road Runner's policy on peer-to-peer File and Print sharing?
- How many computers can I link together?
- Can I share files between my PC and Macintosh on my home network?
- Can I still choose the ISP with high speed cable of my choice or must I buy TWC Internet to get Home WiFi?
- How much does Home WiFi cost?
- Why is my Home WiFi signal weak?